0 paying great attention to the needs and opinions of customers:
The internet is making TV much more customer-focused.
That sort of more customer-focused, individualised service can assist only when helping people who are facing multiple barriers to work.
During this period it has become more commercial, customer-focused and cost conscious and has improved its service to the criminal justice system as a whole.
For businesses that are customer-focused there will be opportunities; those that fail to take the consequences will lose out.
They want a more effective, more responsive and, in particular, a more customer-focused civil service.
To meet them, councils have constantly to seek new and more effective ways to deliver customer-focused services and to lead their communities.
I accept that part of the welfare reform agenda is to have a modern, customer-focused service that recognises people's needs.
Much has already been done to create a more customer-focused organisation, but one important further step needs to be taken.
It is also part of our drive to develop more customer-focused housing services that respond better to people's needs.
