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That sort of more customer-focused, individualised service can assist only when helping people who are facing multiple barriers to work.
During this period it has become more commercial, customer-focused and cost conscious and has improved its service to the criminal justice system as a whole.
For businesses that are customer-focused there will be opportunities; those that fail to take the consequences will lose out.
They want a more effective, more responsive and, in particular, a more customer-focused civil service.
To meet them, councils have constantly to seek new and more effective ways to deliver customer-focused services and to lead their communities.
I accept that part of the welfare reform agenda is to have a modern, customer-focused service that recognises people's needs.
Much has already been done to create a more customer-focused organisation, but one important further step needs to be taken.
It is also part of our drive to develop more customer-focused housing services that respond better to people's needs.
It prides itself on being a customer-focused organisation.
It will be customer-focused and will give pensioners a modern, personalised, efficient service designed to meet their needs.
The pension service will provide a dedicated, modern and customer-focused service designed to meet the individual needs of pensioners.
We are committed to a modernised, high-quality, efficient and customer-focused civil service, and we wish to mobilise the talents and creativity of civil servants at all levels to achieve that.
We must turn the focus of the service delivery on its head and try to make it customer-focused and patient-focused, instead of designed for the doctors' convenience.
All those initiatives together provide the necessary framework for a customer-focused approach and ensure that there is a strong postal services market for the benefit of all.
The intention was that they would take responsibility for, and bring a new, more customer-focused approach to, individual executive (service delivery) functions within government.
