Voorbeelden van help desk

• The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve.

• Other facilities include a tourist help desk, car rental, first aid, a baby/parent room and disabled access facilities.

• Nando invented its own model of how newspapers could handle online production, news, sales and help desks while developing new online products.

• The future management of the internal help desk will be part of discussions with the private sector, when this partner is appointed, probably next year.

• The ongoing support cost, including maintenance, help desk support and ongoing improvements to the system is around £3 million per annum.

• The help desk is currently dealing with up to 150 enquiries per week.

• This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient.

• Various types of technology support for the computers are also included, with a computer help desk located in both the middle school and upper school.