0 the part of a business company that is concerned with running the company and that does not deal directly with customers or the public :
I worked for several years as an administrator in the back office of a large corporation.
1 the part of a company that does not deal directly with customers:
Then the back office work can float anywhere that is electronically connected and where the labour market is attractive.
Three inter-linked developments have been central in enabling the new automatic/pro-active child benefit service to be provided from the perspective of back office re-organisation.
Benefits of back office re-organisation can be seen from two perspectives, the user's and the suppliers' side.
Generally speaking, the more agencies or back offices benefit from back office integration, the easier it is to get improvements.
For a given service cluster, all three back office strategies may be applied and may be supplemented by different combinations of front office strategies.
Starting with a definition of back office re-organisation, it describes the conceptual framework with four types of levels of complexity.
The three basic models of advanced back office integration and re-organisation which were found during the research are illustrated with case studies.
The web front end, which started in 2003, is only a small part of the back office digitisation.
