0 a telephone service that provides advice and support about particular problems -- đường dây hỗ trợ
I have heard of charities setting up helplines where staff have been talking to many callers who are often in tears.
The helpline has been overwhelmed and desperate claimants have besieged benefit offices.
Even when the postmasters rang the emergency helpline, they could not get through.
Nearly 2 million posters, leaflets and stickers advertising this helpline and encouraging sufferers to seek treatment were distributed.
Two million callers were abandoned when they phoned the helpline.
Learndirect has most prominently taken the form of a telephone-based helpline for directing individuals to approved and kite-marked learning opportunities.
It includes a telephone helpline, 30-minute consultations, and prescribing by nurses.
Audit of both the helpline and telephone clinics has been very favourable.
