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The example describes the booking of a flight by a traveller in cooperation with a travel agency.
After a brief overview of the constructivist arguments, the focus is on a single-case interaction between an older client couple and three travel agency assistants.
The travel agency setting is potentially a rich site for identity work.
It can be suggested that this extract again displays ageist attitudes and hence is potentially damaging to travel agency business.
The trip can start when both tasks are completed and the ticket has been provided by the travel agency.
The clients were informed of the recording as they were leaving the travel agency and their consent for the (anonymised) recording to be used for research purposes was sought.
As many holidays are packaged with particular age-cohorts in mind (in this case the over 55s), travel agency assistants need to display a sensitivity to age-characteristics of clients.
It is the only travel agency in this district and deals with all kinds of travel, including coach tours and cruises as well as the more usual package holidays.
中文繁体
旅行社…
More中文简体
旅行社…
MoreEspañol
agencia de viajes, agencia de viajes [feminine, singular]…
MorePortuguês
agência de viagens…
More日本語
旅行代理店, 旅行会社…
MoreTürk dili
seyahat acentesi…
MoreFrançais
agence [feminine] de voyages, agence de voyages…
MoreCatalan
agència de viatges…
MoreManaging Your Emotions
What makes me angry?
Apa yang membuatkan saya marah?
Mostly，l hate when someone tries to make someone else feel bad.
Selalunya, saya benci apabila seseorang cuba membuat orang lain berasa buruk.
I have to admit that once, when l was actually called names.
Saya perlu mengakui bahawa sekali, apabila saya sebenarnya dipanggil nama.
l regretted doing this afterwards, but not full heartedly because l think l was provoked in that situation.
Saya menyesal melakukan ini selepas itu, tetapi tidak sepenuh hati kerana saya fikir saya telah diprovokasi masuk keadaan itu.
The most postive way of dealing with anger is talking about the problem.
Cara paling positif untuk menangani kemarahan ialah bercakap tentang masalah.
l talk to someone who listens, or l'll write my thoughts down on paper.
Saya bercakap dengan seseorang yang mendengar, atau saya akan menulis fikiran saya di atas kertas.
Learning how to deal with anger as you're growing up is so important.
Mempelajari cara menangani kemarahan semasa anda membesar adalah sangat penting.
When you're younger, you might yell,or cry when you're angry, but as you get older, you're expected to handle your emotions much better.
Semasa anda lebih muda, anda mungkin menjerit, atau menangis apabila anda marah, tetapi apabila anda mendapat lebih tua, awak dijangka dapat mengendalikan emosi anda dengan lebih baik.
Learning to control your emotion now will prevent you from doing something that you'll regret later on in life!
Belajar untuk mengawal emosi anda sekarang akan menghalang anda daripada melakukan sesuatu yang anda akan menyesal di kemudian hari!
