0 the way in which a business and its customers feel and behave towards each other over a period of time, and the effect of this on the business: --
We can complete it step by step however long the road is and it can't be completed however short the road is if you don't even mark your footprint.
Можем да го завършим стъпка по стъпка, колкото и дълъг да е пътят и не може да бъде завършен, колкото и кратък да е пътят, ако дори не маркирате отпечатъка си.