0 someone employed to test the service in shops and businesses by pretending to be a normal customer --
1 someone employed by a company to check how its products or services are being sold by pretending to be a normal customer: --
Most supermarkets want mystery shoppers to critique each department and the staff's knowledge of what they're selling.
In order to measure the quality of production, the way the employees are behaving with customers, quality of facilities being provided; retailers and service providers send mystery shoppers.
Unlicensed mystery shoppers may face fines.
Mystery shoppers for example played an important role in testing out the investment advice services of banks (issue 08/2010) and the statutory health insurance providers (issue 09/2010).
Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
Firms can also assess the quality of customer experience with the shops with the use of mystery shoppers.
The survey is conducted by mystery shoppers and different branches in varying parts of the country are used for each week's survey.
We are developing responses to the problems that our "mystery shoppers" identified as the most pressing.
After much deliberation, interviews, mystery shopper visits and poring over the criteria submission forms, the judging panel eventually came up with the top 100 curry restaurants.
