That does not mean that they have been mis-sold a pension.
The second moral was that anyone mis-sold a pension should not let that put them off purchasing a personal pension.
The regulator has made it clear that he will use his powers to ensure that anyone who was mis-sold a pension will have a remedy.
The lack of adequate record keeping does not of itself necessarily denote that there has been mis-selling for which people would need to be compensated.
It is not yet possible to provide a reliable estimate of the number of people who have been mis-sold a personal pension.
Her record on pensions mis-selling gives great credibility to her efforts.
So far, more than 400,000 people who were mis-sold a pension have been offered, or have accepted, redress worth £2.7 billion.
Those who have mis-sold personal pensions are beginning to put the matter right.
