0 in Japanese business theory, the place where things happen in manufacturing. Used to say that people making products are in a good place to improve the process by which they are made. --
1 in Japanese business theory, the place where things happen in manufacturing, used to say that people whose job is to manufacture products are in a good place to make improvements in the manufacturing process --
Thereafter, they should regularly gemba walk on their own.
This isolation, at least in the early stages, should extend to the supporting services as well as the value adding process or gemba itself.
