0 someone employed to test the service in shops and businesses by pretending to be a normal customer
1 someone employed by a company to check how its products or services are being sold by pretending to be a normal customer:
Most supermarkets want mystery shoppers to critique each department and the staff's knowledge of what they're selling.
I agree, but on the basis of the experience of this mystery shopper, the judgment is not a happy one.
I decided to use the mystery shopper technique and find out.
It does so directly through regular financial and procedural audits and the support of retail network managers, and indirectly through customer research and "mystery shopper" surveys.
For instance, mystery shoppers at a restaurant may pretend they are lactose-intolerant, or a clothing store mystery shopper could inquire about gift wrapping services.
Like week two, a mystery shopper will select which dish is the best one.
The mystery shopper grades the branch on its presentation and on the service the branch provides at its service counters, checkouts, wine department and shop floor.
After much deliberation, interviews, mystery shopper visits and poring over the criteria submission forms, the judging panel eventually came up with the top 100 curry restaurants.
We are developing responses to the problems that our "mystery shoppers" identified as the most pressing.
