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Then the back office work can float anywhere that is electronically connected and where the labour market is attractive.
Three inter-linked developments have been central in enabling the new automatic/pro-active child benefit service to be provided from the perspective of back office re-organisation.
Benefits of back office re-organisation can be seen from two perspectives, the user's and the suppliers' side.
Generally speaking, the more agencies or back offices benefit from back office integration, the easier it is to get improvements.
For a given service cluster, all three back office strategies may be applied and may be supplemented by different combinations of front office strategies.
Starting with a definition of back office re-organisation, it describes the conceptual framework with four types of levels of complexity.
The three basic models of advanced back office integration and re-organisation which were found during the research are illustrated with case studies.
The web front end, which started in 2003, is only a small part of the back office digitisation.
But the quality of service delivery is based on the level of integration of the services between different partners in the back office.
In a second part, the reasons for a demand for integration, re-organisation and interoperability are given to enable a better understanding of the obstacles to back office integration and re-organisation.
The recent decisions by a number of firms to offshore their back office operations must be set in that context.
The back office costs will indeed be substantial.
Fifthly, there is the process risk, or back office settlement risk.
They now have the text on the market and think that competition ought to reign supreme in the back office.
This has included the evaluation of a public-private partnership for back office services delivery.
