0 a large office in which a company's employees provide information to its customers, or sell or advertise its goods or services, by phone
This communication occurred even though the call center had never before received a call of this nature.
A major drawback in many call center models is assuming customers to be infinitely patient.
If the local community cannot provide appropriate resources and appropriate skills, the call center will be "forced" to recruit elsewhere.
This contradiction is one that is never discussed openly in the call center; coaches and representatives are left to deal with it on their own.
Designing a call center with impatient customers.
There is also a national call center to organize sales and reservations and rental spaces and trucks.
The police operates a call center to inform victims about their cases.
The company provides performance management services and solutions for the call center industry.
